Returns

As a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 and may cancel a Contract at any time within 14 Working Days, from the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.

To cancel a Contract, you must inform us by email, letter or telephone. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost, unless we have agreed to cover these costs prior to return. This includes products we arrange to collect from you. If we arrange collection from you, unless we have agreed differently with you in advance, there will be a charge for this service. We will inform you of this charge prior to arranging collection. Responsibility for returned products remains with you until the point where we take possession. You are advised to obtain proof of postage, courier collection etc. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Refunds of all cancelled Contracts are in accordance with our Delivery and Returns policy

The cancellation right under this section does not apply in the case of:

  • any made-to-measure or custom-made products
  • newspapers, periodicals or magazines
  • perishable goods (such as plants and live feeds)
  • DVDs or CDs which have a security seal which you have opened or unsealed

As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in this section or these Terms and Conditions. Full details of your consumer rights, and an explanation of how to exercise them, are available from your local Citizen's Advice Bureau, online or Trading Standards office. This provision does not affect your statutory rights.