Terms and Conditions

This website is operated by: CJ WildBird Foods Ltd. The Rea, Upton Magna, Shropshire SY4 4UR (ICO) Data Protection Registration Number: Z5474575 Company Registration Number: 2101581 England UK VAT Registration Number: 467846493.

CJ WildBird Foods Limited is the UK distributor and processor for Vondels B.V.

Vondels is owned by: Vondels B.V. Schinkeldijkje 16Q, 1432 CE Aalsmeer, The Netherlands. KvK number: 70459649. Filed with the Chamber of Commerce of Amsterdam under Commercial Register number 70459649.

If you need to contact us, please use the UK postal details above, email: online@vondels.co.uk or phone 01743 708005.

When you purchase any of the products on our webshop www.vondels.co.uk you enter into a legally binding agreement (contract) with CJ WildBird Foods Limited. This document sets out the terms and conditions on which we supply any of our products or services to you. Please read these Terms and Conditions carefully before ordering any products from our Webshop (as defined below). You should understand that by ordering any of our products or services, you agree to be bound by these Terms and Conditions.

Prior to completing an order you will be asked to confirm that you have read and accepted these Terms and Conditions. If you refuse to accept these Terms and Conditions, you will not be able to order any products or services (as defined below) from our Webshop.

  1. Definitions and interpretation
    1. In these Terms and Conditions and Conditions, the following words will have the following meanings:
      1. "Contract" means the contract for the sale and purchase of products or services on these Terms and Conditions;
      2. "Force Majeure Event" means any event that could not be anticipated and/or beyond our control;
      3. "Working Day" means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
  2. Our products
    1. The images of the products on our Webshop are for illustrative and guidance purposes only. Although we have made every effort to display colours accurately, we cannot guarantee that your computer's display will accurately represent the true colours of our products. Therefore, products may vary slightly from those images.
    2. We reserve the right to vary the nature of the products advertised, without notice to you, provided these variations do not materially alter the products sold.
    3. Although we make every effort to be as accurate as possible, all sizes, weights (mass), capacities, dimensions and measurements indicated on our site are estimates only and are subject to reasonable variation.
    4. Packaging of our products may vary from that shown on images on our Webshop.
    5. All products shown on our Webshop are subject to availability. We will inform you by e-mail or telephone as soon as possible if the product you have ordered is not available and agree with you if and how we can continue with your order.
  3. How we use your personal information
    1. We only use your personal information in accordance with our Privacy Policy.
  4. Your status
    1. We may have certain products on our Webshop which can only be purchased if you satisfy the legal age requirement for that product. We are not allowed by law to sell these products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these products through our Webshop.
    2. As a consumer, you have legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office. Nothing in these Terms and Conditions will affect these legal rights.
    3. These Terms and Conditions and any document expressly referred to in them constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of CJ WildBird Foods Ltd which is not set out in these Terms and Conditions or any document referred to in them.
    4. By placing an order on our Webshop, you warrant that:
      1. you are legally capable of entering into binding contracts;
      2. where you are acting on behalf of an organisation, you have authority to bind that organisation on whose behalf you use our Webshop to purchase products.
  5. How the contract is formed between you and us
    1. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each stage of the order process.
    2. Your order constitutes an offer to us to buy products. All orders are subject to acceptance by us. After you place an order, we will automatically confirm our receipt of your order. At this point we will payment for your order from your chosen method of payment.
    3. We will then confirm the order (contract) to you prior to dispatch.
    4. The contract between us will be formed only when we send you the order confirmation.
    5. The contract will relate only to those products within an order which we have confirmed in the order confirmation. We will not be obliged to supply any other products which may have been part of your order until the order of such products has been confirmed in a separate order confirmation.
    6. Where we can only supply part of your order, we will not be able to confirm the contract and we will contact you to discuss all options.
    7. Where we cannot fulfill any part of the order, we will not be able to confirm the contract and we will contact you to discuss all options.
    8. If we cannot confirm the contract for any reason, you have the right to cancel part or all of your order and receive an immediate refund for the cancelled part.
  6. Consumer rights
    1. As a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 and may cancel a Contract at any time within 14 Working Days, from the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy.
    2. To cancel a Contract, you must inform us by email, letter or telephone. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost, unless we have agreed to cover these costs prior to return. This includes products we arrange to collect from you. If we arrange collection from you, unless we have agreed differently with you in advance, there will be a charge for this service. We will inform you of this charge prior to arranging collection. Responsibility for returned products remains with you until the point where we take possession. You are advised to obtain proof of postage, courier collection etc. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
    3. Refunds of all cancelled Contracts are in accordance with our Delivery and Returns policy.
    4. The cancellation right under this section does not apply in the case of:
      1. any made-to-measure or custom-made products;
      2. newspapers, periodicals or magazines;
      3. perishable goods (such as plants and live feeds);
      4. DVDs or CDs which have a security seal which you have opened or unsealed.
    5. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by the returns policy in this section or these Terms and Conditions. Full details of your consumer rights, and an explanation of how to exercise them, are available from your local Citizen's Advice Bureau, online or Trading Standards office. This provision does not affect your statutory rights.
  7. Risk and title
    1. The product(s) will be at your risk from the time of delivery.
    2. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products supplied, including delivery charges.
  8. Price and payment
    1. The price of any products will be as quoted on our Webshop, except in cases of obvious error (see 8.4 below).
    2. Prices include VAT (at the applicable rate) but exclude delivery costs, which will, where applicable, be the total amount due as set out in our Delivery and Returns policy.
    3. Prices are liable to change at any time, but changes will not affect confirmed orders.
    4. Our Webshop contains a large number of products and it is possible that, despite our best efforts some of the products listed on our Webshop may be incorrectly priced or showing as “In Stock” when they are no longer available. In the case of the latter instance, our customer services team will contact you regarding this. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Webshop, we will normally, at our discretion, either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.
    5. We are under no obligation to provide a product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.
    6. Payment for all products must be by credit or debit card. We accept payment with MasterCard, Visa, Visa Debit, American Express and PayPal.
    7. We will charge your credit or debit card when you place your order. We will only accept orders for items which are currently showing as “In Stock” on our Webshop when you place your order. In the event that a Product is listed as being in stock but is found to be out of stock or of unsatisfactory quality at the time of intended dispatch, we will notify you immediately via our call centre and if for any reason we are unable to fulfil your order within 30 days, we will refund the price paid by you to the same method of payment by which you made your purchase.
    8. Notwithstanding any other rights we may have, in the event that we are unable to take full payment of the products from your specified account, we reserve the right to cancel the Contract forthwith or to suspend any further deliveries to you.
    9. All reasonable care is taken by us to ensure all information provided by you in connection with your order is secure. In the event that you may suffer loss through a third party's unauthorised access to any data you provide to us when accessing and ordering from our Webshop, we cannot be held liable for that loss unless this is solely due to our negligence.
  9. Delivery
    1. Please refer to our Delivery policy.
  10. Delivery charges
    1. Please refer to our Delivery policy.
  11. Cancelling an order
    1. If you wish to cancel an accepted order, please tell us by email, letter or telephone as soon as possible quoting your order number. If the accepted order has not already been dispatched, we should be able to stop it for you. If the accepted order has been dispatched, you will unfortunately have to go through the returns process set out in our Returns policy.
  12. Warranty
    1. Our liability for losses you suffer as a result of us breaking this contract including deliberate breaches is strictly limited to the purchase price of the product you purchased. We warrant to you that any product purchased from us through our Webshop is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.
    2. This Warranty is in addition to your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
  13. Our liability to you as a consumer
    1. If we fail to comply with these Terms and Conditions, we are responsible for any loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Contract.
    2. We only supply the products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    3. We do not in any way exclude or limit our liability for:
      1. a death or personal injury caused by our negligence;
      2. fraud or fraudulent misrepresentation;
      3. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
      4. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples);
      5. defective products under the Consumer Protection Act 1987.
  14. Privacy and security
    1. CJ WildBird Foods takes your privacy very seriously. Subject to the terms of our Privacy Policy and these Terms and Conditions, we will never pass your personal details to any third party who you have not authorised.
    2. When you place an order with us, we need you to give us certain personal data to enable us to fulfil a Contract for the sale and delivery of the products. In addition to your name, address, *payment card number and *expiry date, we’ll also ask you for a telephone number and email address, so we can contact you regarding your order, if necessary. * Does not apply to PayPal
    3. During the checkout stage you will be asked if you would like us to contact you regarding such topics as your shopping experience with us and if you would like to be added to our mailing list for product catalogues or emails giving you news on interesting subjects and / or special offers. The default answer is always ‘No’, so if you do want to ‘subscribe’ you will be required to ‘Opt-In’ by clicking on the relevant box. You can change your mind by clicking again on filled box, which will clear it. This can only be done before you complete the order. You will always have the option to unsubscribe from anything you have opted into at any time. Please refer to our Privacy Policy for further details.
    4. Please read our Privacy Policy which sets out how any information held by us about you may be processed or dealt with. Your right to purchase products from us will not be affected by your decision on whether we can continue to retain and process your personal data after the contract is fulfilled.
  15. Disclaimer
    1. While we endeavour to ensure the information on the Webshop is correct, we do not guarantee the accuracy and completeness of the material on the Webshop. We may make changes to the material on the Webshop, or to the products and prices described in it, at any time, without notice. The material on the Webshop may be out of date, and we make no commitment to update such material.
    2. The material on the Webshop is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with the Webshop on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for this legal notice, might have effect in relation to the Webshop.
  16. Intellectual property rights
    1. You are permitted to print and download extracts from the Webshop for your own use on the following basis:
      1. You must not modify any documents or related graphics on the webshop in any way;
      2. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text;
      3. Our status (and that of any identified contributors) as the authors of material on our webshop must always be acknowledged;
      4. Unless otherwise stated, the copyright and other intellectual property rights in all material on the webshop (including without limitation photographs and graphical images) are owned by us or our licensors. Any use of extracts from the webshop other than in accordance with section 16.1 (i, ii, iii) above for any purpose is prohibited. If you breach any of the terms of this section, your permission to use the webshop will automatically terminate and you must immediately destroy any downloaded or printed extracts from the webshop;
      5. Subject to section 16.1 (i, ii, iii) above, no part of the webshop may be reproduced or stored in any other webshop or included in any public or private electronic retrieval system or service without our prior written permission;
      6. Any rights not expressly granted in these terms are reserved;
      7. We are the owner or the licensee of all intellectual property rights in our webshop, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved;
      8. You must not use any part of the materials on our webshop for commercial purposes without obtaining a licence to do so from us;
      9. If you print off, copy or download any part of our webshop in breach of these terms of use, your right to use our webshop will cease immediately.
  17. Changes to our webshop
    1. We aim to update our webshop regularly and may change the content at any time. If the need arises, we may suspend access to our webshop.
  18. Online promotions and discount vouchers
    1. Online promotion vouchers and discount codes will be accepted for redemption against the purchase price of a Product ordered via our webshop only, subject always to these Terms and Conditions and against any specific promotion/discount voucher. Promotion vouchers and discount codes will not be accepted against (but not limited to), delivery charges or gift vouchers. They may also not work in conjunction with any other offers.
    2. CJ WildBird Foods’ promotions and discounts are offered at CJ WildBird Foods' discretion and can be recalled at any time. We reserve the right to amend or withdraw our promotions without prior notice. Vouchers cannot be applied to past orders made with CJ WildBird Foods and cannot be backdated or redeemed for cash.
  19. Transfer of rights and obligations
    1. The Contract between you and us is binding on you and us and on our respective successors and assigns.
    2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
    3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
  20. Events outside our control
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").
    2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
      1. strikes, lock-outs or other industrial action;
      2. civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
      3. fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
      4. impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
      5. impossibility of the use of public or private telecommunications networks;
      6. the acts, decrees, legislation, regulations or restrictions of any government.
    3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
  21. Waiver
    1. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
    3. No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
  22. Third party rights
    1. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise. However, where the product is purchased as a present (free gift) for a third party, the recipient of the product will have the benefit of any Warranty, but we and you will not need their consent to cancel or make any changes to these Terms and Conditions.
  23. Severability
    1. If any of these Terms and Conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
  24. Entire agreement
    1. These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
    2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.
    3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these Terms and Conditions.
  25. Our right to vary these Terms and Conditions
    1. We have the right to revise and amend these Terms and Conditions from time to time to reflect changes, including but not limited to, changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.
    2. You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms and Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within 14 Working Days of receipt by you of the products).
  26. Fraud Prevention
    1. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By placing an order (and thus accepting these Terms and Conditions) you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
  27. Law and jurisdiction
    1. Contracts for the purchase of products through our Webshop and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.